Ebay Something Went Wrong Please Try to Check Out Again
Larn how to solve mutual errors coming from eBay'south end
In this article, you volition learn what each eBay error means and how to quickly resolve information technology.
Search for your selected error, click on the text link, and yous will be redirected to the workaround.
We recommend y'all hit 'CTRL+F5' on your keyboard to quickly locate the fault Relevant to you to salve time, once you located the error - Click on the text error and You will exist redirected to the Workaround.
Policies Errors
Variation Errors
Workarounds 
Y'all take not opted into Business Policies. To keep using this feature delight opt-in using the following link.
Reason: You did not opt-in to eBay'due south business policy and that'southward why eBay cannot set up your policies.
Workaround: Delight visit this link http://www.bizpolicy.ebay.com/businesspolicy/policyoptin, log in to your eBay account, and opt-in eBay business policies. Later on you lot've done so, you lot tin create your payment, shipping, and return policy on eBay.
Error (240): The item cannot be listed or modified. The title and/or description may incorporate improper words, or the listing or seller may be in violation of eBay policy.
Reason: This is a generic eBay error acquired by either violation of the eBay selling policy or a restriction on your eBay account. For example, the error may return if you lot use electronic mail or social media links in a title or description. This error can likewise occur if your item is in violation of legislation in some countries.
Other reasons for this error:
- The title of clarification of the listing contains restricted keywords, phone numbers or email addresses.
- The category selected non match to the production. The workaround is to endeavor another category.
- Wrong policy selected. This is a common reason. To workaround it - endeavor changing to other return or payment or aircraft policy.
Workaround: To solve the problem, you need to cheque the championship and description text and exclude restricted words, following the hints from the error description. It will exist all-time if you will first try another category -> try other policies -> search for keywords that tin be restricted.
⚠️ You've provided an invalid return policy.
Reason:Yous have entered an invalid return policy in the clarification of the listing, significant, in your template.
Workaround: make sure you are using a valid return policy for the item. Different eBay markets (ebay.com/ebay.co,uk etc) might have different requirements and legal obligations. If you're not sure, expect for help on eBay or from other sellers.
⚠️ In order to maintain a safe trading environment, sellers may merely offer a maximum of 100 items per list.
Reason: To ensure a prophylactic buying and selling experience for the buyers on eBay, eBay might restrict the number of units offered per listing.
Workaround: Reduce the available quantity for this listing and then try uploading it once again.
⚠️ The email address you entered isn't linked to a PayPal account. If you don't have a PayPal business relationship, you'll need to set one up with this e-mail address so that buyers can pay you lot
Reason: eBay did not verify your PayPal account.
Workaround: Log in to your PayPal account, click on the link on your confirmation email to verify your PayPal business relationship with a credit carte du jour. Then go to your eBay account to set up PayPal as the automatic payment method for eBay payments.
⚠️Before you tin can list this particular we need some additional data to create a seller's account.
⚠️ Listing cannot be revised because you have reached the maximum number of revisions allowed.
Reason: eBay has a limitation for how many times you can revise a single listing and y'all accept exceeded this limit.
Workaround: At that place'south nothing you can practise - you lot will not be able to apply the alter you wanted for this listing.
⚠️ Validation of the authentication token in API request failed
Reason: AutoDS' hallmark token has expired. Meaning, we no longer have permission to make changes to your listings. Notation: only applies to API stores.
Workaround: Refresh your token.Click on the little pencil side by side to your shop proper noun-> Click on the 3 dots card-> Renew Token. You will be directed to eBay to approve u.s. equally a tertiary-party application over again.
⚠️ Buyers beloved large photos that clearly show the item, so please upload high-resolution photos that are at to the lowest degree 500 pixels on the longest side.
Reason: eBay requires all images have a minimum of 500 pixels on the longest side. AutoDS will only upload 500-pixel images, this error will virtually likely pop upwardly when you add your own image to the listings not matching with eBay'due south requirements.
Workaround: Verify the pixel size of the main images of the list and the images of your variations, edit to match if needed, then upload the images again.
⚠️ Listing titles are limited to [value] characters.
Reason: Your listing exceeds the maximum length of characters. This will only happen when you list directly on eBay every bit AutoDS will limit your title's character to fourscore equally allowed by eBay.
Workaround: Ensure your listing title is not longer than the maximum length - fourscore characters.
⚠️ Your list cannot contain javascript (".cookie", "cookie(", "supercede(", IFRAME, META, or includes), cookies or base of operations herf
Reason: It seems you have used some improper codes in your listings. Information technology can happen when you use your ain HTML template.
Workaround: Make sure your particular description does non contain the prohibited code listed in the mistake message.
⚠️ Variations Specifics and Item Specifics entered for a Multi-SKU detail should be unlike
Reason: Y'all accept entered the same specifics for variation options and item specifics.
Workaround: Yous have the same values inserted for variation-specific options and the particular specifics. eBay does not allow information technology. Please remove the identical specifics in your Item Specifics part if they already existed as specifics in the variation option.
⚠️ Variation Specifics provided does non match with the variation specifics of the variations on the item.
Reason: Please enter valid values that are consistent with the specifics of the variations.
Workaround: Make certain you are inserting valid values for all items and that these values are provided consistently for specifics beyond variations.
⚠️ A mixture of Self Hosted and EPS pictures are not allowed.
Reason: When there are multiple images for your list and you upload them to the eBay Picture show Services (EPS), eBay seems to get the image data corrupted - leaving some images uploaded to their servers and others not.
Workaround: Choose to utilize all EPS (eBay Pic Services) images for your particular or all self-hosted images. Download all your images to your computer. Remove all your images for the listing, leaving only one image. Upload the listing with the ane image remaining only. In one case the listing has been successfully uploaded, add the remaining images you previously saved on your calculator.
⚠️ Y'all entered more pictures than allowed.
Reason: eBay allows only 12 images to be uploaded to a unmarried listing.
Workaround: Please remove images to have a max of 12.
⚠️ Enter a full Uk/US Postal Code/ Delight enter a valid postal code fault
Reason: You did non enter a postcode to your eBay Business Aircraft Policy.
Workaround: Please visit this Help Article to learn how to fix it.
⚠️ Duplicate names in name value list in variation specifics container.
Reason: Y'all did non requite unique names to your variations.
Workaround: You need to check if you have values for multi-variation options or specifics that are the same but use dissimilar capitalizations such as "white" and "White" and "WHITE", as these eBay might see these as duplicates and thus, generate this error.
⚠️ XML Mistake Text: "nested exception is: org.xml.sax.SAXParseException: An invalid XML graphic symbol (Unicode: 0x3) was constitute in the CDATA section
Reason: There's probably a grapheme that was copied from another source and it is non compatible with eBay'southward organization.
Workaround: Please bank check your listing'southward description and header text and remove any special characters you can detect and then try uploading your list again.
⚠️ The aircraft service is not available for this item location. Select a different service.
Reason: Yous have chosen the wrong location and/or shipping service for this item.
Workaround: Delight select a different location or a different shipping service. You tin can read this article to learn how to make general shipping policies that work best for drib-shipping.
⚠️ You lot must accept the International Selling Agreement earlier you can list this item on a site other than where you registered or with international shipping options.
Reason: As a seller, you did non agree with eBay's International Selling Agreement.
Workaround: You must exercise it as part of your seller account. Delight visit the eBay link provided in the error bulletin to have these terms. If you decide not to have these terms, you volition be immune to list just where your account is registered.
⚠️ This category does non back up products with variations.
Reason: The selected category does not support products with variations.
Workaround: Please endeavour choosing another category from the dropdown menu, or effort listing the detail without variations. For more than info about categories please bank check out this Help Commodity.
⚠️ This item cannot be accessed because the list has been deleted, is a Half.com list, or y'all are not the seller.
Reason: This listing was probably has been deleted on eBay.
Workaround: When an item is monitored on AutoDS and yous get this error - it means it was ended on eBay's straight. You lot will non be able to brand changes to a listing that ended and will need to remove it from the monitor.
⚠️ Error (240): The item cannot be listed or modified. The championship and/or description may contain improper words, or the listing or seller may be in violation of eBay policy.
Reason: This is a generic eBay error caused past either violation of the eBay selling policy or a brake on your eBay account. For example, the fault may return if you apply e-mail or social media links in a title or description. This mistake can too occur if your item is in violation of legislation in some countries.
Workaround: To solve the problem, you need to check the title and description text and exclude restricted words, post-obit the hints from the error description.
⚠️ Missing required filed'' Item Location''
Reason: Your eBay'due south concern policies do not accept the ''Item location'' field, so you need to fill it this specific before you list the item.
Workaround:Get to this shipping policy on your eBay account, fill in the ''Item Location'' field, then use this policy to the listings. We recommend working with a full general shipping policy that does not require a location or have a specific carrier to it.
⚠️ Potency token is hard expired. The user needs to generate a new token for this application.
Reason: AutoDS token as a 3rd party authorization app on eBay had expired.
Workaround: Yous need to refresh the token from the AutoDS settings folio.
⚠️The category is non valid, select another category.
Reason: The category is not valid for utilise for this listing at the moment.
Workaround: Try selecting a unlike valid category for the particular. This fault can sometimes appear for eBay listings that were previously valid if eBay had fabricated category changes and has not provided a clear mapping from the old category to a new category. You can read more about eBay's categories here.
⚠️ Error (640): We noticed that you lot don't take a payment method set upwards with your eBay account. Every bit soon as yous accept care of this, you'll exist able to listing more items.
Reason: Most likely, you need to set upwardly a payment method on eBay — either via PayPal or a credit card so that eBay can charge seller fees.
Workaround:
Click on the post-obit link to learn how to set up upwardly automatic payments on eBay and link your PayPal business relationship. If you already have your PayPal business relationship linked, please relink it via eBay equally the PayPal authorizations to your eBay account might have been revoked and demand renewal. Later completing these tasks, effort listing your items again.
Go to:eBay-> Account settings ->Seller Account (Or click here)
At the lesser of the page connect your Paypal
⚠️ Mistake (21916585): Duplicate custom variation characterization.
Reason: This error occurs when y'all change the item'south variations via eBay instead of making changes via AutoDS. Now, when submitting data to eBay from AutoDS, in that location is alien information on both platforms.
Workaround: The best workaround for this problem is to terminate the list and upload it over again via AutoDS.
⚠️ Variation cannot be deleted during restricted revise.
Reason: Variation with a buy history cannot exist deleted.
Workaround: Y'all're probably trying to delete a variation from a multiple-variations listing with sales history. If y'all desire this variation to be bachelor again, set its quantity to 0 and disable the stock monitoring for it. If a product'due south variation has no purchases, yous should exist able to delete it.
⚠️ This list would crusade y'all to exceed the number of items yous tin can list. Y'all can list up to x more items this calendar month. Please consider reducing the quantity or request to list more than: Link
Reason: You exceed the number of items that you tin list according to your eBay's limit
Workaround: Read this Help Commodity for a detailed explanation.
⚠️ If the original particular was non listed every bit a Multi-SKU item, yous cannot alter it to be a Multi-SKU item during relist (or revise). Yous will need to create a new listing as a Multi-SKU particular.
Reason: You can non alter a single listing to a Multi-SKU listing when yous're trying to relist an item.
Workaround: List your multi-SKU (your multi-variations listing) item equally a new item instead of relisting or revising an old non-multi-SKU particular.
⚠️ No rate tabular array has been created. Please create the rate table.
Reason: You did not set up up a shipping rate table on eBay
Workaround: Check the shipping policy you have tried to list with and use a shipping rate for it for different worldwide locations.
⚠️ This Listing is a duplicate of your item: [item (detail number)]. Use multi-quantity fixed price listing to list these items.
Reason: The listing yous are trying to list is a indistinguishable of another list you have already published to your store.
Workaround: Make certain you lot are not uploading a duplicate list. If you take already listed the detail in question, and so detect the original listing and update the quantity instead.
⚠️ The tags [tag] is/are disabled as Variant.
Reason: Y'all have used an invalid tag for this variant.
Workaround:The discussion yous endeavour using for the variant is reserved by eBay and can't exist used for your eBay listings. Cull a different attribute name to avoid the error.
⚠️ The duration [value] day(s) is non available for this listing type, or invalid for category [category name].
Reason: The duration that you selected is non valid for the listing or category.
Workaround: Cheque the duration yous are using in the settings for the particular is valid for the listing type or category.
⚠️ Just Single item can be sold in auction-mode listings. Switch to FixedPrice format to sell multiple items.
Reason: You cull the incorrect blazon of publication for this listing.
Workaround: If yous are trying to sell more than one specific detail, you need to list it using a stock-still-cost format instead of auction-style.
⚠️Internal error to the application.
Reason: There is an eBay server error or network trouble.
Workaround: The error is on eBay's server-side, not an error with your listing. Try listing again later.
⚠️Parcel weight is over the weight limit for service [service]. The maximum weight is [weight].
Reason: The weight of the package exceeds the limit of services you are offering in your shipping policy.
Workaround: Check the weight of the item you are trying to list and make sure that it works within the limits of the shipping policy. Best to create shipping policing that does not require package weights and dimensions.
⚠️ Invalid value for [product identifier].
Reason: You have entered an invalid value: UPC, EAN......
Workaround: Make sure you're using a valid value for product identifiers (UPC, EAN, ISBN), correct it, or try to use other UPC, EAN, ISBN. Notation: these details are pulled directly from the source site listings except for a unique UPC which AutoDS fills in automatically on your listings.
⚠️ Error 21919188: It looks like yous've reached the number of items you can list. You can list up to N items this month. Request to list more than
Reason: This error message suggests that you have exceeded the listing limit you have on eBay. The limit is shared between all eBay sites. When you endeavour to submit a list via AutoDS, information technology can be rejected by eBay due to limitations.
Workaround:to resolve this error, you can either set quantities in stock to ane in social club to save limits or contact eBay customer back up for farther assist regarding your limitations.
⚠️ Mistake 107: The category isn't valid, select another category.
Reason:Sometimes eBay makes changes to the categories listing. If the eBay category submitted for the item is invalid or no longer available, eBay will return this error.
Workaround: Here you lot tin find the changes made to categories and see if any of those that yous apply have been changed. The only possible workaround for this problem is to select another category.
⚠️ Error (21919303): The item specific MPN is missing. Add together MPN to this listing, enter a valid value, and then try again.
Workaround: In order to resolve this effect, you need to add MPN to your listing. You can exercise it in the Specifics section of your particular. If your item has no MPN, but put "Does Not Apply" in the field.
⚠️ Error (21916884): Condition is required for this category.
Reason: When you list an item in some eBay categories, you must specify its condition. Conditions differ by item category, please cheque this eBay documentation to discover out more than: Item conditions by category and Item Condition IDs and Names.
Workaround: AutoDS e'er uploads the 'new' status as a default so you should not encounter this event when uploading direct via AutoDS. If y'all notwithstanding do, merely specify the actual condition for each item. We convert this description to those required by a specific category on the corresponding eBay site.
⚠️ Fault (10068): Email address cannot be used for PayPal payments at this fourth dimension.
Reason:This error message is coming from eBay and it refers to the PayPal e-mail accost that you had fix on eBay. The error message implies that the PayPal account is either not in skillful standing, or needs to be reviewed.
Workaround:If you require immediate payment on your payment policy, your PayPal account should be in good standing. Notwithstanding, if there is an issue with your PayPal account then immediate payment will not be immune until the effect is resolved. In lodge to resolve this issue, delight start check the Payment Policy on eBay and confirm that the PayPal email accost was entered correctly (without misspelling).
If your email address is correct, go to the PayPal website, log in, check the condition of your business relationship, and resolve whatsoever issues in that location.
Once resolved, attempt listing your items in AutoDS once again.
⚠️ Error (121): Yous will be unable to consummate this request until payment is made or a credit menu is put on file for automatic monthly billing.
Reason: This error may come upward if y'all are a new seller and creating a listing for the beginning time, equally eBay requires sellers to ready a payment method to pay their listing fees.
Workaround: Acquire how to set upward automatic payments on eBay. After that, yous will be able to go along listing via AutoDS.
⚠️ Error (21916328): Please specify a valid return policy.
Reason: eBay obligates you as a Business organization seller to have returns. This error may appear if your Return Policy is set toReturns Not Accustomed.
Workaround: You demand to navigate to Aircraft Policies on your eBay account and fix "Returns Accepted" for each policy used in listings with this error.
⚠️ Error (21916260): Shipping service cost exceeds $XX.10 maximum allowed for selected category.
Reason: eBay restricts shipping fees in certain categories.
Workaround: Y'all accept to lower your shipping fees within eBay's maximum allowed limits. Many sellers even decide to include shipping costs in the product prices and and then use free shipping. Additional information can be constitute on eBay's Maximum shipping costs help page.
⚠️ Mistake (21919309): %Specific should incorporate only one value. Remove the extra values and try again.
Reason: One of your specifics contains several values (e.k. Color: Red, Green, Bluish), while eBay requires only ane.
Workaround: Leave only 1 value for this detail specific or divide several values using "/" (Cherry-red / Green / Bluish). The specific won't be inverse in your original listing.
⚠️ Error (640): A hold has been placed on your eBay account.
Reason: If eBay places a hold, restriction, or suspension on your account, it also sends you an electronic mail explaining what'due south happened, and what you'll demand to practise to have your account reinstated. You'll find a copy of this message in My Messages. Larn more about account holds and restrictions
⚠️ Errors (21919326, 21919302): ISBN (EAN, UPC) has an invalid value of "N".
Reason: eBay has identified that either the ISBN, EAN, or UPC of the item you're trying to list is incorrect.
Workaround: Open the listing and add the appropriate ISBN (EAN, UPC) to your item, or just go out this field blank.
⚠️ Error (21919053): VariationSpecificsSet container (Detail.Variations.VariationSpecificsSet) is required to list a Multi-SKU item.
⚠️ Error (21916664): Variation Specifics provided does not lucifer with the variation specifics of the variations on the item.
Reason: These errors occur when your detail had no variations before merely now has them or vice versa. The listing cannot be updated due to breaking the validation rules.
Workaround: The only workaround to this trouble requires ending the item on eBay and re-listing it again.
⚠️ Error (21919067): It looks like this list is for an item you lot already take on eBay. We don't allow listings for identical items from the same seller to appear on eBay at the same time. If you'd like to listing more than one of the same item, create a multi-quantity stock-still price listing.
Reason: This mistake means that you lot already have an active eBay list for this particular.
Workaround: AutoDS volition not allow you lot to upload this item if y'all were trying to upload an existing source ID.
⚠️ Fault (21916734): Variation pictures cannot be removed during restricted revise.
Reason: This means that y'all can not change your pictures or remove variations if you have sold some items for this listing, or the item is going to end in 12 hours. This is an eBay restriction.
Workaround: The just selection would be to end this listing and create a new 1.
⚠️ Fault (21916587): Missing name in the variation specifics or variation specifics fix.
Reason: This error may appear during a Revise / Relist action if the name of a variation specific (such every bit Color, Size, etc) differs from those you take used earlier. For case, initially, a specific name in your item variation wasColour, but later on it was inverse toColour. In accord with eBay regulations, such a variation proper noun won't be accepted.
Workaround: To resolve this problem you lot can change the initial variation label proper noun in your item (directly on eBay) or end it and listing it once more as a new one.
⚠️ Mistake (21920272): Users with a low feedback rating are not immune to list an detail with Fixed Price format.
Reason: At that place are minimum requirements to list a Fixed Toll detail. You lot are automatically qualified if you have a minimum feedback rating of 10 or are ID Verified.
Workaround: Wait until you have a feedback rating of 30 or more than and accept been a registered user for at least xiv days or verify your ID to list multiple quantities Fixed Toll items.
⚠️ Error (21916293): Lvis validation blocked.
Reason: Lvis stands for Licensing Verification and Information System and 'Lvis validation blocked' tin can occur when a list is in breach of the eBay listing policy. Most likely, your list contains banned words, hyperlinks, or your selling limits accept been reached.
Workaround: Contact eBay Client Support to detect out the exact reason why the list was blocked.
⚠️ Error (73): The price in the listing is either invalid or below the minimum price of 1,00 EUR.
Reason: Near sites accept a minimum price of 1 euro or 0.99 British pounds. This error occurs when the price of the item, converted to the regional currency is below the limit.
Workaround: Increase the price of items on unlike sites to satisfy the local restrictions.
⚠️ Error (21919107): The maximum allowed length for the ConditionDescription field is 1000 characters.
Reason: As a consequence of the translation, the condition description of your particular in some languages has exceeded the limit of chiliad characters.
Workaround: Endeavour to shorten the condition description and relist your item.
⚠️Error (10007): Sorry, something went incorrect. Please await a moment and endeavor again.
Reason: This message indicates an error on the eBay server-side, not an error in your listing.
Workaround: Wait a couple of minutes and retry your activeness. Contact eBay Client Support if the error occurs again.
⚠️The Australian site (ebay.au) doesn't have Zero insertion fee listings available. Permit paid insertion
Reason: Seems like y'all tried to list items on the Australian site. On the Australian site, at that place are no listings with zero insertion fees except 40 for Australian residents.
Workaround: Yous tin can either allow paid insertion for Commonwealth of australia ($0.92) or delist the detail on the Australian site.
Learn more than about list limits and the fee amount for each site
⚠️V ariation have undefined cost
Reason: This bulletin may announced when you import Sale style items without Buy information technology Now price. AutoDS does non allow importing Auction style listings only they tin can be listed on other international sites in Good 'Til Cancelled format only and must have a price.
Workaround: So to resolve this, specify the price of your listing in AutoDS.
⚠️Failed upload detail Ebay Curt Response: Errors: The location "" provided in exclude ship to location is unknown. Delight use two-character ISO codes for countries and full names for regions/continents. See API documentation for further details.
Reason: You did not add together the correct format of the country and state abbreviation equally eBay expects.
Workaround: Go to your Settings page on AutoDS and edit the location to have both the city name and the state in abridgement. For example:
⚠️Error - Car decline amount cannot be greater than or equal to the Buy Information technology Now cost. Error - The All-time Offer Auto Take Price must exist less than the Buy It At present price / This particular cannot be accessed considering the list has been deleted or you are not the seller.
These errors mean that you're using All-time Offer on your eBay Listings and accept turned on Motorcar Decline/Auto Accept settings for the item(south). However, the calculated selling toll that AutoDS is trying to change the particular to is lower than your auto turn down corporeality. eBay is rejecting the modify.
You lot'll need to disable auto turn down/motorcar-have on your listings when using repricing tools. And so force reprices your item(s).
Uncheck these on your eBay account:
Automatically accept offers of at to the lowest degree
Automatically decline offers lower than
You accept not opted into Business Policies. To go on using this feature please opt-in using the following link.
Reason: Yous did not opt-in to eBay'southward business policy and that'south why eBay cannot gear up your policies.
Workaround: Please visit this link http://www.bizpolicy.ebay.com/businesspolicy/policyoptin, log in to your eBay account, and opt-in eBay business organisation policies. Later on you've done so, you can create your payment, shipping, and return policy on eBay.
Fault (240): The item cannot be listed or modified. The title and/or description may incorporate improper words, or the list or seller may be in violation of eBay policy.
Reason: This is a generic eBay error caused by either violation of the eBay selling policy or a restriction on your eBay account. For example, the error may return if you employ email or social media links in a title or clarification. This error can also occur if your item is in violation of legislation in some countries.
Workaround: To solve the trouble, you need to check the title and description text and exclude restricted words, following the hints from the error clarification.
⚠️ You lot've provided an invalid return policy.
Reason:Yous have entered an invalid return policy in the description of the listing, meaning, in your template.
Workaround: make sure you are using a valid return policy for the item. Different eBay markets (ebay.com/ebay.co,united kingdom etc) might have unlike requirements and legal obligations. If you're not sure, await for help on eBay or from other sellers.
⚠️ In order to maintain a safe trading environment, sellers may simply offer a maximum of 100 items per listing.
Reason: To ensure a safe buying and selling experience for the buyers on eBay, eBay might restrict the number of units offered per listing.
Workaround: Reduce the available quantity for this listing and then effort uploading it once again.
⚠️ The email address y'all entered isn't linked to a PayPal account. If y'all don't have a PayPal account, y'all'll demand to set one up with this electronic mail address so that buyers can pay you
Reason: eBay did not verify your PayPal account.
Workaround: Log in to your PayPal account, click on the link on your confirmation electronic mail to verify your PayPal account with a credit card. Then get to your eBay account to set up PayPal as the automatic payment method for eBay payments.
⚠️Before you tin list this item nosotros need some additional information to create a seller's account.
⚠️ List cannot be revised because you take reached the maximum number of revisions allowed.
Reason: eBay has a limitation for how many times y'all tin can revise a single listing and you have exceeded this limit.
Workaround: There's nada you lot tin can do - you will not be able to employ the change you wanted for this list.
⚠️ Validation of the hallmark token in API request failed
Reason: AutoDS' hallmark token has expired. Meaning, we no longer take permission to make changes to your listings. Notation: only applies to API stores.
Workaround: Refresh your token.Click on the little pencil next to your store proper noun-> Click on the iii dots carte-> Renew Token. You volition be directed to eBay to approve united states as a third-party application again.
⚠️ Buyers love big photos that conspicuously show the item, so please upload high-resolution photos that are at least 500 pixels on the longest side.
Reason: eBay requires all images take a minimum of 500 pixels on the longest side. AutoDS volition only upload 500-pixel images, this error volition nearly likely pop up when you add your ain epitome to the listings not matching with eBay's requirements.
Workaround: Verify the pixel size of the chief images of the listing and the images of your variations, edit to lucifer if needed, then upload the images again.
⚠️ Variation Specifics provided does not match with the variation specifics of the variations on the detail.
Reason: Please enter valid values that are consistent with the specifics of the variations.
Workaround: Brand sure you lot are inserting valid values for all items and that these values are provided consistently for specifics across variations.
⚠️ Listing titles are express to [value] characters.
Reason: Your listing exceeds the maximum length of characters. This volition only happen when you list directly on eBay every bit AutoDS will limit your championship's graphic symbol to 80 every bit allowed by eBay.
Workaround: Ensure your listing championship is not longer than the maximum length - 80 characters.
⚠️ Your list cannot contain javascript (".cookie", "cookie(", "supercede(", IFRAME, META, or includes), cookies or base of operations herf
Reason: It seems you take used some improper codes in your listings. It tin happen when yous utilise your own HTML template.
Workaround: Make sure your particular description does non contain the prohibited code listed in the error bulletin.
⚠️ Variations Specifics and Detail Specifics entered for a Multi-SKU item should exist different
Reason: You lot take entered the same specifics for variation options and detail specifics.
Workaround: You take the same values inserted for variation-specific options and the item specifics. eBay does non allow it. Delight remove the identical specifics in your Particular Specifics function if they already existed as specifics in the variation choice.
⚠️ A mixture of Self Hosted and EPS pictures are non immune.
Reason: When there are multiple images for your listing and you upload them to the eBay Film Services (EPS), eBay seems to get the image information corrupted - leaving some images uploaded to their servers and others not.
Workaround: Choose to use all EPS (eBay Pic Services) images for your item or all cocky-hosted images. Download all your images to your computer. Remove all your images for the list, leaving just one epitome. Upload the listing with the one epitome remaining only. One time the listing has been successfully uploaded, add the remaining images y'all previously saved on your computer.
⚠️ You entered more pictures than immune.
Reason: eBay allows only 12 images to be uploaded to a single list.
Workaround: Delight remove images to have a max of 12.
⚠️ Enter a full Great britain/US Postal Code/ Delight enter a valid postal code error
Reason: You did not enter a postcode to your eBay Concern Aircraft Policy.
Workaround: Please visit this Assistance Article to learn how to fix it.
⚠️ Duplicate names in name value list in variation specifics container.
Reason: You did not give unique names to your variations.
Workaround: You need to check if yous take values for multi-variation options or specifics that are the same but employ different capitalizations such as "white" and "White" and "WHITE", equally these eBay might run into these as duplicates and thus, generate this error.
⚠️ XML Mistake Text: "nested exception is: org.xml.sax.SAXParseException: An invalid XML character (Unicode: 0x3) was establish in the CDATA section
Reason: There's probably a grapheme that was copied from another source and it is not compatible with eBay's system.
Workaround: Please check your listing's description and header text and remove any special characters you tin can find and and so effort uploading your listing once more.
⚠️ The shipping service is not available for this particular location. Select a different service.
Reason: You take chosen the incorrect location and/or aircraft service for this item.
Workaround: Delight select a dissimilar location or a different shipping service. Y'all can read this article to learn how to make general shipping policies that piece of work best for drop-shipping.
⚠️ You must accept the International Selling Agreement before you can list this item on a site other than where you registered or with international shipping options.
Reason: Every bit a seller, you did not hold with eBay's International Selling Agreement.
Workaround: Y'all must practise it as function of your seller account. Please visit the eBay link provided in the error message to take these terms. If you determine not to have these terms, you will be immune to list only where your business relationship is registered.
⚠️ This category does not support products with variations.
Reason: The selected category does not support products with variations.
Workaround: Please try choosing some other category from the dropdown menu, or endeavor listing the item without variations. For more info nigh categories please cheque out this Help Article.
⚠️ This item cannot be accessed because the listing has been deleted, is a One-half.com list, or you lot are not the seller.
Reason: This listing was probably has been deleted on eBay.
Workaround: When an particular is monitored on AutoDS and you go this mistake - it ways it was concluded on eBay's directly. Yous will not be able to make changes to a list that concluded and will need to remove information technology from the monitor.
⚠️ Mistake (240): The particular cannot be listed or modified. The championship and/or description may contain improper words, or the listing or seller may be in violation of eBay policy.
Reason: This is a generic eBay error caused by either violation of the eBay selling policy or a restriction on your eBay business relationship. For example, the error may return if you apply email or social media links in a title or clarification. This error can as well occur if your detail is in violation of legislation in some countries.
Workaround: To solve the problem, yous demand to check the title and description text and exclude restricted words, following the hints from the mistake description.
⚠️ Missing required filed'' Item Location''
Reason: Your eBay's business policies do not have the ''Detail location'' field, so you need to fill up it this specific earlier you listing the item.
Workaround:Go to this aircraft policy on your eBay business relationship, make full in the ''Item Location'' field, so utilise this policy to the listings. Nosotros recommend working with a general shipping policy that does non require a location or have a specific carrier to it.
⚠️ Authorization token is hard expired. The user needs to generate a new token for this awarding.
Reason: AutoDS token as a third party authorisation app on eBay had expired.
Workaround: Yous need to refresh the token from the AutoDS settings page.
⚠️The category is not valid, select another category.
Reason: The category is not valid for apply for this listing at the moment.
Workaround: Attempt selecting a unlike valid category for the item. This error tin can sometimes announced for eBay listings that were previously valid if eBay had made category changes and has not provided a clear mapping from the erstwhile category to a new category. Yous can read more than about eBay'due south categories here.
⚠️ Mistake (640): We noticed that you don't have a payment method set with your eBay account. As soon every bit y'all accept care of this, yous'll be able to list more than items.
Reason: Virtually likely, you demand to ready up a payment method on eBay — either via PayPal or a credit card and so that eBay can charge seller fees.
Workaround:
Click on the following link to learn how to gear up up automatic payments on eBay and link your PayPal account. If you lot already take your PayPal account linked, please relink it via eBay as the PayPal authorizations to your eBay account might take been revoked and need renewal. After completing these tasks, try listing your items again.
Get to:eBay-> Account settings ->Seller Account (Or click here)
At the bottom of the page connect your Paypal
⚠️ Error (21916585): Duplicate custom variation characterization.
Reason: This error occurs when you modify the item's variations via eBay instead of making changes via AutoDS. At present, when submitting data to eBay from AutoDS, in that location is conflicting data on both platforms.
Workaround: The best workaround for this problem is to end the list and upload it once again via AutoDS.
⚠️ Variation cannot be deleted during restricted revise.
Reason: Variation with a purchase history cannot be deleted.
Workaround: Y'all're probably trying to delete a variation from a multiple-variations list with sales history. If you want this variation to be bachelor again, set its quantity to 0 and disable the stock monitoring for it. If a production's variation has no purchases, you lot should exist able to delete it.
⚠️ This listing would cause you to exceed the number of items y'all can list. You can list upwards to 10 more than items this month. Please consider reducing the quantity or request to list more: Link
Reason: You exceed the number of items that you can list co-ordinate to your eBay's limit
Workaround: Read this Help Commodity for a detailed caption.
⚠️ If the original particular was non listed as a Multi-SKU item, you cannot change information technology to be a Multi-SKU item during relist (or revise). Yous will need to create a new listing as a Multi-SKU item.
Reason: Y'all can not change a unmarried list to a Multi-SKU listing when you're trying to relist an item.
Workaround: List your multi-SKU (your multi-variations listing) item every bit a new item instead of relisting or revising an old non-multi-SKU item.
⚠️ No rate table has been created. Please create the rate table.
Reason: Yous did not set upward a aircraft rate table on eBay
Workaround: Check the shipping policy you have tried to list with and apply a shipping charge per unit for information technology for different worldwide locations.
⚠️ This Listing is a duplicate of your detail: [item (item number)]. Use multi-quantity fixed price listing to list these items.
Reason: The listing you are trying to list is a indistinguishable of some other listing you take already published to your shop.
Workaround: Make sure you are non uploading a duplicate listing. If you accept already listed the item in question, and then find the original list and update the quantity instead.
⚠️ The tags [tag] is/are disabled equally Variant.
Reason: Yous have used an invalid tag for this variant.
Workaround:The discussion you try using for the variant is reserved by eBay and tin can't be used for your eBay listings. Cull a dissimilar attribute name to avoid the mistake.
Reason: The duration that you selected is non valid for the listing or category.
Workaround: Check the elapsing you are using in the settings for the detail is valid for the list type or category.
⚠️ Just Unmarried item can be sold in auction-style listings. Switch to FixedPrice format to sell multiple items.
Reason: Y'all choose the incorrect type of publication for this listing.
Workaround: If you are trying to sell more than than one specific item, you demand to listing information technology using a stock-still-price format instead of auction-manner.
⚠️Internal error to the application.
Reason: There is an eBay server mistake or network problem.
Workaround: The error is on eBay's server-side, not an error with your listing. Try listing over again later.
Reason: The weight of the packet exceeds the limit of services you are offering in your shipping policy.
Workaround: Bank check the weight of the detail you are trying to list and make certain that it works within the limits of the shipping policy. All-time to create shipping policing that does not require parcel weights and dimensions.
⚠️ Invalid value for [product identifier].
Reason: You take entered an invalid value: UPC, EAN......
Workaround: Brand sure yous're using a valid value for product identifiers (UPC, EAN, ISBN), right it, or attempt to employ other UPC, EAN, ISBN. Annotation: these details are pulled directly from the source site listings except for a unique UPC which AutoDS fills in automatically on your listings.
⚠️ Error 21919188: It looks like you lot've reached the number of items you can list. Yous can listing up to Due north items this month. Request to listing more
Reason: This fault message suggests that you have exceeded the list limit you have on eBay. The limit is shared between all eBay sites. When y'all try to submit a listing via AutoDS, it tin can be rejected past eBay due to limitations.
Workaround:to resolve this error, you tin can either ready quantities in stock to ane in order to save limits or contact eBay customer support for further aid regarding your limitations.
⚠️ Error 107: The category isn't valid, select another category.
Reason:Sometimes eBay makes changes to the categories listing. If the eBay category submitted for the item is invalid or no longer available, eBay will return this error.
Workaround: Here you can find the changes fabricated to categories and encounter if whatsoever of those that you utilise have been changed. The only possible workaround for this problem is to select some other category.
⚠️ Fault (21919303): The item specific MPN is missing. Add MPN to this listing, enter a valid value, and so try again.
Workaround: In lodge to resolve this issue, you need to add MPN to your listing. You tin can do it in the Specifics section of your item. If your detail has no MPN, only put "Does Non Apply" in the field.
⚠️ Error (21916884): Status is required for this category.
Reason: When you listing an particular in some eBay categories, y'all must specify its condition. Conditions differ by item category, please check this eBay documentation to find out more: Item weather past category and Item Condition IDs and Names.
Workaround: AutoDS e'er uploads the 'new' condition as a default so you should not run into this result when uploading direct via AutoDS. If you however practice, just specify the actual condition for each item. We convert this clarification to those required by a specific category on the corresponding eBay site.
⚠️ Error (10068): E-mail address cannot exist used for PayPal payments at this fourth dimension.
Reason:This error message is coming from eBay and information technology refers to the PayPal email address that you had set upwards on eBay. The mistake message implies that the PayPal account is either not in good continuing, or needs to be reviewed.
Workaround:If yous require immediate payment on your payment policy, your PayPal account should be in good standing. However, if there is an upshot with your PayPal account then firsthand payment will not be immune until the consequence is resolved. In order to resolve this issue, please outset check the Payment Policy on eBay and confirm that the PayPal email address was entered correctly (without misspelling).
If your email address is right, go to the PayPal website, log in, check the status of your account, and resolve any issues there.
Once resolved, try listing your items in AutoDS once more.
⚠️ Fault (121): You will exist unable to consummate this asking until payment is made or a credit card is put on file for automatic monthly billing.
Reason: This error may come up if you are a new seller and creating a listing for the outset fourth dimension, as eBay requires sellers to set a payment method to pay their listing fees.
Workaround: Larn how to set upwards automatic payments on eBay. Afterward that, you will be able to continue list via AutoDS.
⚠️ Error (21916328): Please specify a valid return policy.
Reason: eBay obligates yous as a Business seller to have returns. This error may announced if your Return Policy is set toReturns Non Accepted.
Workaround: You need to navigate to Shipping Policies on your eBay account and fix "Returns Accepted" for each policy used in listings with this error.
⚠️ Error (21916260): Shipping service cost exceeds $Twenty.X maximum immune for selected category.
Reason: eBay restricts shipping fees in certain categories.
Workaround: Y'all have to lower your aircraft fees within eBay's maximum immune limits. Many sellers even decide to include shipping costs in the production prices and so employ costless shipping. Additional information tin be found on eBay's Maximum shipping costs assist page.
⚠️ Error (21919309): %Specific should contain only one value. Remove the extra values and effort once more.
Reason: One of your specifics contains several values (east.g. Colour: Red, Greenish, Blue), while eBay requires simply one.
Workaround: Leave simply one value for this item specific or divide several values using "/" (Red / Green / Blueish). The specific won't be changed in your original listing.
⚠️ Error (640): A agree has been placed on your eBay business relationship.
Reason: If eBay places a agree, brake, or pause on your account, information technology also sends y'all an email explaining what'due south happened, and what you'll need to do to have your business relationship reinstated. Yous'll find a copy of this message in My Messages. Learn more about account holds and restrictions
⚠️ Errors (21919326, 21919302): ISBN (EAN, UPC) has an invalid value of "N".
Reason: eBay has identified that either the ISBN, EAN, or UPC of the item you're trying to list is incorrect.
Workaround: Open the listing and add the advisable ISBN (EAN, UPC) to your item, or just get out this field bare.
⚠️ Error (21919053): VariationSpecificsSet container (Detail.Variations.VariationSpecificsSet) is required to listing a Multi-SKU particular.
⚠️ Error (21916664): Variation Specifics provided does not match with the variation specifics of the variations on the item.
Reason: These errors occur when your item had no variations earlier just now has them or vice versa. The list cannot be updated due to breaking the validation rules.
Workaround: The only workaround to this trouble requires ending the detail on eBay and re-listing it again.
⚠️ Mistake (21919067): Information technology looks like this list is for an item y'all already have on eBay. We don't permit listings for identical items from the aforementioned seller to announced on eBay at the same fourth dimension. If you'd like to list more ane of the same item, create a multi-quantity fixed price list.
Reason: This error means that you already take an active eBay listing for this particular.
Workaround: AutoDS will non allow you to upload this particular if y'all were trying to upload an existing source ID.
⚠️ Error (21916734): Variation pictures cannot be removed during restricted revise.
Reason: This means that you lot can not change your pictures or remove variations if you have sold some items for this listing, or the particular is going to finish in 12 hours. This is an eBay restriction.
Workaround: The only option would be to stop this list and create a new one.
⚠️ Error (21916587): Missing proper noun in the variation specifics or variation specifics set.
Reason: This error may appear during a Revise / Relist action if the proper name of a variation specific (such as Colour, Size, etc) differs from those you accept used before. For example, initially, a specific name in your particular variation wasColor, simply later it was changed toColour. In accordance with eBay regulations, such a variation proper noun won't be accepted.
Workaround: To resolve this problem you lot can modify the initial variation label name in your item (directly on eBay) or end it and list it again as a new one.
⚠️ Fault (21920272): Users with a depression feedback rating are not allowed to listing an item with Fixed Cost format.
Reason: There are minimum requirements to list a Fixed Price item. You are automatically qualified if you lot have a minimum feedback rating of x or are ID Verified.
Workaround: Await until you have a feedback rating of 30 or more and take been a registered user for at least 14 days or verify your ID to listing multiple quantities Fixed Price items.
⚠️ Mistake (21916293): Lvis validation blocked.
Reason: Lvis stands for Licensing Verification and Data System and 'Lvis validation blocked' tin can occur when a listing is in breach of the eBay listing policy. Most likely, your list contains banned words, hyperlinks, or your selling limits have been reached.
Workaround: Contact eBay Customer Support to find out the exact reason why the listing was blocked.
⚠️ Mistake (73): The cost in the listing is either invalid or below the minimum toll of ane,00 EUR.
Reason: Most sites accept a minimum cost of 1 euro or 0.99 British pounds. This mistake occurs when the price of the item, converted to the regional currency is below the limit.
Workaround: Increase the price of items on dissimilar sites to satisfy the local restrictions.
⚠️ Error (21919107): The maximum immune length for the ConditionDescription field is 1000 characters.
Reason: Equally a upshot of the translation, the status clarification of your particular in some languages has exceeded the limit of 1000 characters.
Workaround: Effort to shorten the condition description and relist your particular.
⚠️Error (10007): Distressing, something went wrong. Please wait a moment and try over again.
Reason: This bulletin indicates an fault on the eBay server-side, not an error in your listing.
Workaround: Expect a couple of minutes and retry your action. Contact eBay Customer Back up if the fault occurs again.
⚠️The Australian site (ebay.au) doesn't have Naught insertion fee listings bachelor. Let paid insertion
Reason: Seems like you tried to list items on the Australian site. On the Australian site, there are no listings with zero insertion fees except 40 for Australian residents.
Workaround: You tin either allow paid insertion for Australia ($0.92) or delist the item on the Australian site.
Learn more than nearly list limits and the fee amount for each site
⚠️Variation have undefined cost
Reason: This message may appear when y'all import Sale style items without Purchase it Now cost. AutoDS does not let importing Auction style listings simply they tin be listed on other international sites in Good 'Til Cancelled format only and must accept a price.
Workaround: So to resolve this, specify the price of your listing in AutoDS.
⚠️Failed upload detail Ebay Short Response: Errors: The location "" provided in exclude ship to location is unknown. Delight use 2-character ISO codes for countries and full names for regions/continents. See API documentation for further details.
Reason: You lot did non add the right format of the state and state abbreviation as eBay expects.
Workaround: Become to your Settings page on AutoDS and edit the location to have both the city name and the country in abbreviation. For example:
⚠️Error - Auto refuse amount cannot be greater than or equal to the Buy It Now toll. Mistake - The Best Offer Auto Accept Toll must be less than the Buy It Now price / This item cannot be accessed because the listing has been deleted or you are not the seller.
These errors hateful that you're using Best Offer on your eBay Listings and have turned on Machine Decline/Motorcar Take settings for the item(s). Notwithstanding, the calculated selling cost that AutoDS is trying to change the item to is lower than your auto pass up corporeality. eBay is rejecting the change.
You lot'll demand to disable motorcar decline/auto-accept on your listings when using repricing tools. Then force reprices your item(s).
Uncheck these on your eBay account:
Automatically accept offers of at least
Automatically pass up offers lower than
⚠️Error Bulletin: The variation attributes on eBay don't match the variation attributes on AutoDS. Please change the variation attributes on eBay.
Reason: Yous changed a Variation/s attributes directly through eBay, causing variation attributes non to lucifer with AutoDS.
He need to change the attributes on eBay to match AutoDS. after he does it should piece of work. If he wants he change the attributes through AutoDS by clicking edit variation options
Workaround:To resolve this, you will demand to change the attributes on eBay to match AutoDS. You could besides change them directly through AutoDS. Later, it should work.
If y'all accept farther questions near this topic, please do not hesitate to address usa at the support conversation - we will be more than happy to assist y'all.
Source: https://help.autods.com/solutions-for-ebays-common-error-messages-for-your-listings
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